Shipping Policy at ArtisanWay

At ArtisanWay, we are committed to delivering high-quality products to you in a timely and secure manner. However, during peak seasons such as holidays, there may be slight delays due to increased order volumes. We truly appreciate your patience and understanding during these busy times.

Processing and Shipping Times

  • Standard Shipping: Orders will be delivered within 3-5 business days from the order confirmation. Delivery time may vary depending on your location or during peak seasons.

  • Expedited Shipping: For faster delivery, we offer expedited shipping with delivery within 1-2 business days.

  • Processing Time: Orders are processed within 1-2 business days after receiving your order confirmation email (excluding weekends and holidays). You will receive tracking information once your order has been shipped.

Shipping Fees and Sales Tax in the U.S.

  • Shipping Fees:

    • For orders over $23.96, a shipping fee of 25% of the total order value will apply.
    • For orders equal to or under $23.96, a flat shipping fee of $5.99 will apply.

  • Sales Tax: A sales tax of 12% will be applied to the total order value for orders within the U.S.

Delivery Time and Delays

We strive to ensure that all orders are delivered on time. However, during special holidays or peak seasons, there may be unexpected delays. If your order has not arrived within 5 days of receiving the shipping confirmation email, please contact us, and we will assist you in tracking your order.

Accurate Shipping Address

To ensure accurate and timely delivery, please provide a complete and correct shipping address when placing your order. We are not responsible for any issues arising from incorrect or incomplete address details.

Product Quality and Careful Packaging

Each product at ArtisanWay is thoroughly checked before being packed and shipped. We use high-quality packing materials to protect your items during transit.

Customer Support

If you encounter any issues with your order, from shipping to receiving your product, please contact our customer support team via email. We are committed to responding to all inquiries within 24 business hours. Our support team is always ready to help you resolve any issues with your order promptly.

Important Notes:

  • Ensure that your contact and shipping information is accurate when placing your order to avoid delivery issues.
  • Shipping carriers may occasionally face unexpected delays, but we will always contact you to resolve any issues promptly.

Thank You for Choosing ArtisanWay!

We appreciate your trust and are committed to providing you with the highest quality products and an exceptional shopping experience.