Frequently Asked Questions
Everything you need to know about our curated collections and services.
What makes Artisan Coterie products unique?
Every item in our collection is sourced from independent creators and small-batch workshops, ensuring that you receive handcrafted quality that cannot be found in mass-market retail stores.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. However, because many of our items are made-to-order by hand, please refer to the specific lead times listed on each product page.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery estimates are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or personalized commissions are final sale and cannot be returned.
How can I track the status of my delivery?
Once your order has been dispatched from the artisan's studio, you will receive an email confirmation containing a unique tracking number and a link to monitor its progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.